These Terms and Conditions ("Terms") apply to all orders and purchases made by customers via our e-commerce platform for online flower delivery services in Enfield Town and its surrounding areas. Please read these Terms carefully before placing an order. By using our website and placing an order, you agree to be bound by these Terms.
We may update or amend these Terms from time to time without prior notice. The version of the Terms displayed on our website at the time of order will apply to your transaction. These Terms do not affect your statutory rights.
To be eligible to purchase flowers via our online flower delivery service in Enfield Town, you must:
Orders can be placed via our website for flower delivery in Enfield Town and surrounding localities. The order process includes the following stages:
If we are unable to fulfil your order due to unavailability, location outside our delivery areas, or other reasons, we reserve the right to cancel the order and issue a full refund as detailed below.
Online payment is required in full at the time you place your order. We accept major credit and debit cards and may also offer other secure payment methods. Payment processing is facilitated through reputable third-party payment providers. We do not store your card details.
All prices are displayed in Pounds Sterling (£) and are inclusive of VAT, where applicable. Delivery fees, if any, will be clearly stated before checkout.
Completion of payment does not guarantee order acceptance. Orders are subject to our final confirmation and availability.
Right to Cancel: As our products are perishable, we can only accept cancellations or amendments provided you request them at least 24 hours before the scheduled delivery date. Later cancellations may not be possible if flowers have already been prepared or dispatched.
To cancel or amend your order:
We reserve the right to cancel any order at our discretion due to stock shortages, payment issues, delivery restrictions, or other reasonable grounds. In such cases, a full refund will be provided.
We offer online flower delivery in Enfield Town and specified surrounding areas. By placing an order, you confirm the recipient address is within our delivery zones. If an order is placed for an address outside these zones, we reserve the right to cancel and refund the order.
Delivery dates and times are selected at checkout, subject to availability. While every effort is made to deliver flowers on your chosen date, unexpected events (such as traffic or weather conditions) may cause delays. We are not liable for delays outside our reasonable control.
Please ensure the recipient or someone is available at the delivery address to receive the flowers during the selected timeframe. If no one is present, we may, at our discretion, leave the flowers with a neighbour or in a safe place, provided this is permissible. If no suitable option exists, we may contact you or the recipient to arrange redelivery. Additional charges may apply for redelivery.
All items are subject to availability. Flower varieties, colours, and packaging may differ slightly from images due to seasonal availability or supply constraints. Where substitutions are necessary, we will use flowers of equal or greater value and maintain the overall style and theme of the arrangement. If a major substitution is required, we will attempt to contact you for approval.
Specific requests for custom bouquets or arrangements, if available, will be handled at our sole discretion and are subject to stock.
We take pride in offering high-quality fresh flowers for every delivery. If you are unsatisfied with the quality or condition of your flowers upon arrival, please contact us within 24 hours of delivery, including a clear description and photograph of the issue. We may provide a replacement or refund, depending on the nature of the problem.
No returns are accepted for perishable goods unless product issues are reported as described above.
To the fullest extent permitted by law, our total liability for any claim relating to any order (including negligence) shall be limited to the price paid for the goods. We are not liable for any indirect, consequential, or incidental damages or for any loss of profits, income, or goodwill arising out of or in connection with our flower delivery service.
We are not responsible for:
Nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
By placing an order, you undertake to provide accurate, up-to-date, and complete information, including recipient name, address, and any special instructions. You agree not to use our service for any unlawful purpose or to send offensive or inappropriate messages or items.
You are responsible for keeping your account details and passwords confidential and for all activities that occur through your account.
All website content, including images, text, product designs, and branding, is our intellectual property or is used under licence. You may not copy, modify, or distribute our content without written consent. Any unauthorised use may result in legal action.
We treat all personal data in accordance with UK data protection legislation. Information you provide is used to process and deliver your order and to communicate with you regarding your purchase. For more details on how we collect, store, and use personal data, please refer to our Privacy Notice available on our website.
Payments may be processed by external payment providers compliant with industry standards. Our website may reference goods, services, or content from third parties; however, we have no responsibility or liability for those third-party offerings.
These Terms and all contracts for flower delivery in Enfield Town are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms is deemed invalid, unlawful, or unenforceable, that provision shall be severed from the rest without affecting the validity of the remaining terms. Failure or delay by us to enforce any right or provision shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights under these Terms without our prior written consent.
If you require further clarification of these Terms or have any queries regarding your flower delivery order for Enfield Town, please consult our website for customer service details. We strive to address all queries in a timely and professional manner.
Note: These Terms & Conditions apply to all customers using our online flower delivery service in Enfield Town and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
